Our websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit, which may also be collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
To enable our systems to recognise your device and to provide features to you, we use cookies. Cookies are small pieces of information saved by Petrolink servers on your device via your web browser. The cookies record patterns of use and allow us to customise, control or regulate the use of our websites and to adapt the display or appearance according to your preferences or interests.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
- Analytical or performance cookies. These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you. They may be set by us or by third party providers whose services we have added to our pages.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie Title/name |
Purpose |
Duration |
| _pk_cvar |
short lived cookies used to temporarily store data for the visit |
30 minutes |
| _pk_hsr |
short lived cookies used to temporarily store data for the visit |
30 minutes |
| _pk_id |
used to store a few details about the user such as the unique visitor ID |
13 months |
| _pk_ref |
used to store the attribution information, the referrer initially used to visit the website |
6 months |
| _pk_ses |
short lived cookies used to temporarily store data for the visit |
30 minutes |
| _pk_testcookie |
used to check whether the visitor’s browser supports cookies |
Cookies is created and should be then directly deleted |
| commId |
For window communication |
Valid until the browser is closed |
| Idp_id |
Used to store the IDP session id |
Valid until the browser is closed |
| matomo_ignore |
Used to opt out user by Matomo |
[13 months] |
| matomo_sessid |
Used to opt out user by Matomo for preventing CSRF |
[13 months] |
| MMAUTHTOKEN |
Mattermost Session ID |
Valid until the browser is closed |
| MMCSRF |
Mattermost cookie for preventing CSRF attack |
Valid until the browser is closed |
| MMUSERID |
Mattermost User ID |
Valid until the browser is closed |
| mtm_consent |
Used to remember that consent was given by the user |
[13 months] |
|
| mtm_consent_removed |
Used to remember that consent which was removed by the user |
[13 months] |
|
| mtm_cookie_consent |
Used to remember that consent for storing and using cookies was given by the user. |
[13 months] |
|
| petrovue cookie [GUID] |
Used to store the session id |
Valid until browser is closed |
|
| Pvu-connect.sid |
Session ID for Petrovue (name is configurable in modconfig session.key) |
Valid until the browser is closed |
|
| {PVU_MODULE_ROUTE}_FeedbackTimestamp |
PVU Module last feedback check timestamp, e.g. for rtv would be rtv_FeedbackTimestamp |
Valid until the browser is closed |
|
We will store such personal data for the timescales noted in the table above.
You may want to change the settings of your browser to notify you when a cookie is to be used or you can choose to reject cookies automatically. Please note that our website and applications may not function properly if your cookies are disabled.
Under data protection laws you have a number of rights in relation to the personal information that we hold about you which we set out below. These rights might not apply in every circumstance. You can exercise your rights by contacting us at any time using the details set out below. We will not usually charge you in relation to a request.
Please note that although we take your rights seriously, there may be some circumstances where we cannot comply with your request such as where complying with it would mean that we couldn’t comply with our own legal or regulatory requirements. In these instances we will let you know why we cannot comply with your request.
-
- The right to access your personal information
You are entitled to a copy of the personal information we hold about you and certain details of how we use it.We will usually provide your personal information to you in writing unless you request otherwise. Where your request has been made electronically (e.g. by email), a copy of your personal information will be provided to you by electronic means where possible.Where you would like to do so, you can submit requests by email to Contracts@Petrolink.com.
- The right to rectification
We always take care to ensure that the information we hold about you is accurate and where necessary up to date. If you believe that there are any inaccuracies, discrepancies or gaps in the information we hold about you, you can contact us and ask us to update or amend it.
- The right to restriction of processing
In certain circumstances, you are entitled to ask us to stop using your personal information, for example where you think that the personal information we hold about you may be inaccurate or where you think that we no longer need to use your personal information.
- The right to withdraw your consent
Where we rely on your consent in order to process your personal information, you have the right to withdraw such consent to further use of your personal information.
- The right to erasure
This is sometimes known as the ‘right to be forgotten’. It entitles you, in certain circumstances, to request deletion of your personal information. For example, where we no longer need your personal information for the original purpose we collected it for or where you have exercised your right to withdrawn consent.Whilst we will assess every request, there are other factors that will need to be taken into consideration. For example we may be unable to erase your information as you have requested because we have a regulatory obligation to keep it.
- The right to object to direct marketing
You have a choice about whether or not you wish to receive marketing information from us and you have the right to request that we stop sending you marketing messages at any time. You can do this either by clicking on the “unsubscribe” button in an email that we send to you or by contacting us using the details set out below.Please note that, even if you opt out of receiving marketing messages, we may still send you communications which are relevant to the nature of services we offer you.
- The right to object to processing
In certain cases you have the right to object to our processing, This arises in relation to where we process your personal information based on our legitimate business interests. Where we do so, you can object to such processing, unless our purpose outweighs any prejudice to your privacy rights.
- The right to data portability
In certain circumstances, you can request that we transfer personal information that you have provided to us to a third party.
- Rights relating to automated decision-making
We do not carry out any automated decision making. If this changes in the future, we will provide you with an updated notice setting out our decision making process.
- The right to make a complaint with the Regulator
You have a right to complain to the Information Commissioner’s Office (ICO) or any other local Data Protection Regulator if you believe that we have breached data protection laws when using your personal information.
You can visit the ICO’s website at https://ico.org.uk/ for more information. Please note that lodging a complaint will not affect any other legal rights or remedies that you have.
