Job Summary
We are seeking a Junior ICT Support Services Engineer to provide technical support for business applications, systems, and end-user devices. The role involves troubleshooting hardware, software, and Microsoft 365 issues, supporting users, maintaining ICT assets, and assisting with routine maintenance activities. The successful candidate will help ensure the availability, reliability, and security of ICT services by following established processes, best practices, and organizational standards.
Why Join Petrolink?
- Career Growth: We are committed to your professional development, offering continuous learning, training, and clear paths for advancement within our organization.
- Innovative Projects: Work on exciting, challenging projects that push the boundaries of technology in the Oil and Gas sector.
- Collaborative Teamwork: Engage with a multi-disciplinary team where your voice and ideas are valued.
- Long-Term Opportunities: Build a lasting career with us, supported by ongoing opportunities for growth and progression.
Key Responsibilities and Duties
- Support the security of business applications by following defined processes and best practices.
- Install, configure, and troubleshoot Microsoft 365 applications, including Exchange, Teams, and SharePoint.
- Perform preventive maintenance activities on end-user systems.
- Manage and resolve support tickets within an SLA-driven service desk environment.
- Monitor incoming requests, work on assigned tickets, and escalate issues when required.
- Provide end-user support as the primary point of contact for !CT-related issues.
- Configure, deploy, and support Windows workstations and end-user devices.
- Troubleshoot and resolve hardware, software, and basic network issues.
- Manage Active Directory user accounts, groups, and permissions.
- Maintain ICT asset inventory and support asset life-cycle management.
- Manage and support endpoint protection and antivirus solutions.
Skills & Qualifications
- Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Technical Skills: Proficiency in Windows client operating systems, Microsoft 365, Active Directory and user management, hardware and software troubleshooting, basic networking troubleshooting, and endpoint protection/antivirus tools.
- Soft Skills: Strong communication and interpersonal skills, problem-solving and analytical thinking, willingness to learn and adapt, ability to work effectively in a team environment, and good time management skills.
- Experience: Minimum of 2 years of experience in IT support, help desk, or service desk roles.
- Certifications/Licenses: Basic IT certifications such as ITIL, CompTIA A+, Microsoft certifications, or CCNA are preferred but not mandatory.
Note :
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.