I would just like take the opportunity to say thank you for providing a very good service and supporting us in the start-up of our campaign, it is appreciated, and it is noted how well the system is running. The support to get issues solved is quick and efficient.
We look forward to continue to work close together with Petrolink to get the most out of this service.
I would like to express my appreciation to the entire Petrolink Support Team for their assistance, attention to detail, response time, and their professionalism as they supported PVHD deployment and I also want to recognize the notable hands-on assistance provided to the RTO Team.
For your information, my feedback on your services: I found absolutely great the way you helped setting up the database at the project start, and how well it worked during the well. Posting files was always fast and delivered the files our partners needed. Thank you.
Cost savings were achieved but it was quality of service which precipitated this change. Some of the factors which set it apart from competitor and direct LWD company offerings are: local support offering responsive changes and customization when requested; screens which are both accessible and easy to use; the system has little or no impact on IT departments nor is it hampered by frequent java version update requirements. Petrolink has proved to be a reliable service with excellent uptime.
During 3 months, in 2019, Petrolink provided Data Management and secure documentation sharing service to Dana Gas Egypt. This service included saving all data from the rigsite teams to the Petrolink Secure Server for access by the onshore to our Subsurface, Engineering, Operations Departments along with a separate filing structure for a client access. The service was flexible, allowing the generation of bespoke filing and archiving structures on the secure central repository. The service also enabled file sharing with controlled online access to the various files. Petrolink also provided a 24 hour Helpdesk. The service has been of high quality, fast and efficient throughout the contract period.
On behalf of African Petroleum, I would like to take this opportunity to thank you and your team for the excellent performance on our well.
The professionalism exhibited by the entire Petrolink Team is remarkable – from the setup on my computer, in the field, responding to trouble calls, being open to changes in the software – your team is superlative in all respects. Besides the technical side, the personable and warm interaction of your Team on a human interaction level is also superb.
Having received help from Petrolink as an LWD engineer in the field, and from an office standpoint, observing their communication with mutual clients, I can say that the level of service they provide is excellent. From the 24/7 helpdesk to the client managers, the Petrolink staff is attentive, prompt, and professional. Regarding the interface, I found it simple to set up, and the logging formats are versatile and easy to adjust to suit individual needs. The STS Viewer is valuable for viewing geosteering interpretations as they are made. I recommend the Petrolink service without hesitation.
Speaking to drillers this afternoon about Service Quality issues, Petrolink cropped up as an example of excellence — it was commented that all issues raised are dealt with swiftly — the blame is never passed on to the data service provider. Same feedback from my team. Please pass on our appreciation to your team in Aberdeen and, of course, keep up the good work!
Your company has rendered excellent services. Thank you and we look forward to working with you again.