The Covid-19 pandemic crisis has evolved rapidly and globally, with some areas seeing their infection rates decrease, while other regions approach the peak of the pandemic. Petrolink continues to focus on the welfare and safety of its employees, customers and business partners.
Petrolink’s global real-time support teams continue to function as normal even though our staff are working from home wherever possible. As everyone’s daily lives have changed in the way we conduct our business, we continue on a 24×7 basis to utilise our industry-leading technology and best in class collaboration tools. Our leadership has put extra measures in place so that we track all our customer support issues thoroughly to ensure that we can assist all our customers and prioritise their essential requirements.
During the months ahead as Petrolink navigates its way through the so-called “New Normal” era, I want to assure all our customers that Petrolink will continue to innovate and provide best in class service and support for its software, analytics and technology platform.
Our Service Delivery and Account Management Teams will be in contact with our customers to keep you updated on our technology developments via every communication channel available that includes social media, webinars, secure instant messaging, e-mail and telephone. I would like to thank all our customers for their loyal support during these difficult times and would encourage you to provide your feedback and suggestions on how we can best work together in this ever-changing business environment.
Nick Baker – CEO